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Privacy Policy

1. Introduction

Bark Ave Veterinary Services (“Bark Ave,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting www.barkave.vet (the “Website”) or using our services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

2. Information We Collect

We may collect the following types of information:

A. Personal Information

When you schedule appointments, submit forms, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Pet information (name, breed, age, medical history)

  • Payment information (processed securely through third-party providers)

B. Automatically Collected Information

When you visit our Website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of visit

  • Referring website

This information helps us improve website performance and user experience.

3. How We Use Your Information

We use your information to:

  • Schedule and confirm appointments

  • Provide veterinary services

  • Send appointment reminders

  • Respond to inquiries

  • Send promotional emails and special offers

  • Improve our Website and services

  • Comply with legal obligations

We do not sell your personal information.

4. SMS & Email Communications

If you provide your phone number or email address, you may receive:

  • Appointment confirmations and reminders

  • Follow-up communications regarding your pet’s care

  • Marketing promotions (including special offers)

You may opt out at any time:

  • Email: Click “Unsubscribe” at the bottom of marketing emails

  • SMS: Reply STOP to unsubscribe

Message and data rates may apply.

5. Payment Information

All payment transactions are processed through secure third-party payment providers. Bark Ave does not store full credit card numbers on our servers.

6. Cookies & Tracking Technologies

Our Website may use cookies and tracking tools (such as Google Analytics or Meta Pixel) to:

  • Understand website traffic

  • Improve marketing campaigns

  • Enhance user experience

You may disable cookies through your browser settings.

7. Sharing of Information

We may share information with:

  • Third-party service providers (appointment software, payment processors, marketing platforms)

  • Legal authorities if required by law

We do not sell or rent personal information to third parties.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no online transmission is 100% secure.

9. Children’s Privacy

Our Website is not intended for children under 13. We do not knowingly collect personal information from minors.

10. Your Rights

You may request to:

  • Access the personal information we hold about you

  • Correct inaccurate information

  • Request deletion of your information (subject to legal obligations)

To make a request, contact us at the information below.

11. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

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