Question 1

What’s the first step to joining?

Accepted Answer

Schedule a one-on-one meeting with our practice manager, Angelica. She’ll personally guide you through the process from start to finish.

Question 2

Why do I need a sit-down meeting?

Accepted Answer

Every Bestie Club membership is customized to your pet’s unique needs. The meeting ensures you understand all your options and feel confident about your choice.

Question 3

Can I do my Bestie Club consultation over the phone?

Accepted Answer

Absolutely! If you’d prefer to talk through everything from the comfort of your couch (with your bestie curled up beside you), we can set up a friendly phone call. We’ll walk you through the options, answer every question, and help you pick the purr-fect plan — all without you having to leave home.

Question 4

What happens during the meeting?

Accepted Answer

You’ll get a private tour of our cutting-edge, pet-centered hospital, learn about each membership tier, and ask any questions before enrolling.

Question 5

How long does it take?

Accepted Answer

Most consultations take about 20–30 minutes.

Question 6

Can I sign up the same day?

Accepted Answer

Absolutely! Once we’ve found your pet’s perfect match, you can join right on the spot.

Question 7

What if my pet has unique needs?

Accepted Answer

No two Besties are alike, and that’s the fun part! If your furry BFF needs something extra-special, our care concierge, Angelica, will sprinkle her magic on a custom plan just for them. She’ll gather every little detail, coordinate with our doctors, and present your pet’s perfectly tailored plan (and price) the very next day. It’s like bespoke health care… but with more tail wags.

URGENT CARE

BY APPOINTMENT